B&D Benelux - CRM

C.R.M
B&D Benelux 

Multi-Channel Offering:

- Sales

- Service Management

- e-CRM

 

Multi-Channel Customer Relationship



“Communicating and interacting with customers during their whole life cycle, using all of the contact points and channels"
Customer Life Cycle With its Multi-channel Customer Relationship offering, Business & Decision proposes to handle all customer interactions, during their complete life cycle (prospect, customer, service request and after sales service,…) and to manage them.

This offering covers the following fields and processes:

· Sales (pipeline, sales activity, order placement...)

· Customer service and Contact Centers

· Distributors and sales partners management

· Social networks utilization

· Selfcare and e-CRM

 

Customer Relationship Process

Contact our CRM Consulting Team

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